Customer success @ Tyk
Tyk partners with hundreds of customers to power the API economy.
As a new customer, our key goal is to get you into production and realising value from the Tyk platform as quickly as possible.
Your Journey to Production with Tyk
We customise your onboarding depending on your deployment model, team size and business goals. This is the general process:
Onboarding
Once you’ve purchased Tyk you’ll be introduced to your Account Manager and Customer Solutions Architect who will work with you to understand your business goals and objectives, alongside your technical needs.
Discovery
Your dedicated Customer Solutions Architect will work with you to understand requirements and technical implementation details, before sharing your technical onboarding plan.
Technical Onboarding
You’ll receive a custom technical implementation plan and support from your dedicated Customer Solutions Architect to get the Tyk platform implemented.
Launch
We’ll support you in your go-live and launch plan, and be on standby for you – then we’ll celebrate together!
When you’re ready to plan for the future, our Customer Solutions Architects are extensions of your teams.
Ongoing Customer Success
Once you’re in production we’ll work with you continuously to maximise the value you receive from the Tyk platform.
Adopt
We’ll have regular feature showcases and roadmap sessions to demonstrate where you could be getting additional value from the Tyk Platform.
Grow
We’ll support you with your API Management strategy, onboarding APIs and maximising your use case.
Learn
You’ll have access to self-service guides and customised training from your dedicated Customer Solutions Architect.
The service you receive doesn’t stop there, you’ll have access to dedicated technical support engineers.
