Customer Support @ Tyk
Best-in-business Support
The Forrester WaveTM: API Management Solutions, Q3 2020
Sleep easy knowing your critical infrastructure has a highly technical safety net backing you up. We’ve been called ‘too fast’ by clients – seriously.
Every Tyk customer gets access to our highly skilled support engineers
We have been able to do what we do because Tyk has been brilliant in terms of support. We have always had the support we need. Any time we need support you’ve always been there
Ritesh Tendulkar, CTO, Modulr
24/7/365 Support
We’re famous for our ‘too fast’ support. With 24/7 availability, we’re quick to respond to requests and always consider the bigger picture when answering your query – not just ticking it off a list.
Highly technical support engineers
When you’ve got a complex problem you need an expert right there and then – not some time tomorrow.
Our engineers are our first-line support so you don’t mess around form-filling with ‘service agents’
All of our support engineers are technical folks with a wide range of experience in API management, infrastructure technology and developer tools.
Proven results
- In Q3/4 2022 we’ve hit 99% SLA compliance on support ticket response times
- In the same period we achieved a 98% Customer Satisfaction score
- Our first response time average for Gold SLA clients is 38 minutes
