The Tyk Way / Support
Mission critical support for your enterprise-level API management
We’re incredibly proud of every one of our products.
What really makes Tyk a great business partner is that we seriously care about every single thing we do and make. That means you can expect best-in-business service and support, plus an insatiable appetite to keep building, improving and innovating our products.
Market-leading innovation,
fuelled by our start-up spirit.
While others get bloated or stagnate at innovation, we stay lightweight, lead the way and evolve the market.
We’ve got a history of firsts behind us – and some even bigger ones coming up.
By adopting Tyk we enable our talent to focus their efforts on areas which add the most value and drive innovation which enhances Zen’s competitive advantage.
Carl Reid, Infrastructure Architect, Zen Internet
We empower engineers to make things better
Built from the ground up – by devs, for devs
We built, run and own all our stack. So there’s no third party dependencies, no bolt-ons and no legacy issues. Just the lightest, most performant open source gateway – providing you with full oversight and complete control.
From plug-and-play to personalized solutions
We pride ourselves on the ease of onboarding our out-of-the-box solutions. But we’re not here to sell you cookie-cutter products – when you need to discuss and explore customized or complex set-ups, let’s talk.
We’re open source through and through
Our commitment to open source is at the heart of what we do. Anything that is API Gateway-related, lives in the Gateway, or is critical for the Gateway to work is open and freely available via our Github.
We’re open to collaboration. Engage with us on the community forums or even roll up your sleeves and write a pull request. We’re excited to have you listed as a contributor.
Tyk – best-in-business support
The Forrester Wave™: API Management Solutions, Q3 2020
From the first call to regular quarterly check-ins, we have to agree with Forrester when they said Tyk support is the best in the business. One client even said it was ‘Too fast’. Seriously.
Super-responsive, always-on support
We’re famous for our ‘too fast’ support. With 24/7 availability, we’re quick to respond to requests and always consider the bigger picture when answering your query – not just ticking it off a list.
Straight-up advice from people who really know their stuff
We’re engineers, so we treat you how we would expect to be treated. Whether you’ve got a big blocker or just need a second opinion on something, we’ll get the job done quickly. So that you can get back to building great stuff.
Actual engineers on call to fix your problem fast
When you’ve got a complex problem you need an expert right there and then – not some time tomorrow. Our engineers are our first-line support so you don’t mess around form-filling with ‘service agents’.
We’ve been able to do what we do because Tyk has been brilliant in terms of support. We have always had the support we need. Any time we needed support you’ve always been there.
Ritesh Tendulkar, CTO, Modulr
Flexible pricing and plans that scale with you
It’s time we mentioned money. Put simply, we offer the best product out there at the best possible value. That includes flexible yet predictable licensing and consumption models to suit different needs and clear pricing that removes the guesswork.
Easy to PoC with technical support at no added cost
Free trial licenses available for the whole team to try the product
