Whenever somebody asks me what I do, and I answer ‘UX design,’ I can see in their faces that they have no idea what I am talking about. User experience design is a relatively new field that is still largely unknown, especially outside the tech world. Therefore, it is customary to need some clarification about what UX design comprises, and consequently, it is expected to have some misconceptions about what UX design includes.
One of the major misconceptions is that UX is just about how the user interface is designed. As a consequence, sometimes UX is involved much later in the process, limiting the time and options available to deliver the best possible experience, which can affect the success of that product or feature.
While many may relate UX only to a visually appealing Graphic User Interface (GUI), user experience goes far beyond surface-level aesthetics.
In this blog, we will dive deep into the nature of user experience and explore why it extends beyond just a pretty user interface.
What is UX?
UX involves every interaction with a product or service, from the first encounter to the ongoing usage and eventual departure. It’s the holistic sum of a user’s perceptions, feelings, and thoughts throughout their journey. While the GUI is integral to this journey, it’s only a fraction of the overall experience.
Read on to uncover the profound impact of UX on customer satisfaction, brand loyalty, and business success.
Empathy and emotional engagement
Empathy is the foundation of user experience. A deep understanding of the user’s problems, goals, emotions, and expectations expands UX beyond tangible interactions and has the potential to develop the emotional connection users establish with a product. Emotions play a significant role in shaping user perceptions and loyalty. A positive user experience involves satisfaction, delight, and a sense of accomplishment, which go beyond the visual appeal of the interface.
Functionality and usability
Functionality and usability are at the core of the user experience. It is not enough to have a great capability or feature, not even a nice UI. If the product fails to help users achieve their goals and easily complete their tasks, they will become frustrated and won’t be able to see the value in that product or feature. An intuitive interaction that functions seamlessly and allows users to accomplish their objectives efficiently is essential for a positive user experience.
Content and information architecture
Clear and concise content presentation is crucial to UX, especially in highly technical and complex products. How information is organised, labelled, and delivered significantly impacts the user experience. A thoughtful information architecture enhances user understanding and facilitates efficient navigation. Copy and microscopy play a vital role; you will be amazed at how the wrong microcopy, even with a button, can ultimately hinder a user’s journey.
Accessibility and inclusivity
User experience is about making products accessible to a diverse user base. Accessibility involves designing for users with disabilities, ensuring that individuals with varying needs and capabilities can use the product. Prioritising accessibility makes a product more user-friendly and broadens its reach.
Consistency across platforms and touchpoints
Consistency is critical in the age of multi-device usage. Whether a user accesses a product on a desktop, tablet, or mobile device, the experience should remain cohesive. The same principle applies to a product or service’s different touchpoints, including its other components, interfaces, social media, etc. A seamless transition between these components and platforms prevents user confusion and contributes to a positive overall impression.
User feedback for continued improvement
The user experience is an ongoing relationship between the product and its users. It involves collecting and analysing user feedback to identify areas of improvement. User feedback extends beyond visual preferences and often includes insights into functionality, usability, and overall satisfaction. A user-centric approach involves continuously iterating and refining the product based on this feedback, aiming to enhance the overall user experience.
While a Graphic User Interface serves as the face of a product, user experience extends into every facet of interaction. It blends aesthetics, functionality, performance, accessibility, and consistency. Prioritising a holistic approach to UX and evolving UX early on in the process ensures that users find a product visually appealing and enjoy a seamless, intuitive, and gratifying journey from start to finish.
Ready to elevate your product’s user experience? Don’t settle for just a pretty interface. Take the next step towards creating memorable and impactful experiences for your users.
Fiorella Siesto
