Data Seen in Log Browser but No Reports

Description

You can see data in the log browser but the rest of the reports display nothing.

Solution

If your Pump is configured to use mongo_selective_pump (e.g. store data in a collection per organisation), ensure that the Dashboard configuration setting use_sharded_analytics is set to true.

The same applies in the reverse direction. If you are using mongo-pump-aggregate in your pump configuration, set use_sharded_analytics to false.

This is because you’ve enabled use_sharded_analytics as per above and you’re using the mongo-pump-aggregate, but you now also have to add a mongo-pump-selective in order to save individual requests to Mongo, which the Dashboard can read into the Log Browser.