Portal events and notifications

Last updated: 3 minutes read.

Tyk enables you to actively monitor both user and organization quotas. These active notifications are managed in the same way as webhooks and provides an easy way to notify your stakeholders, your own organization or the API end user when certain thresholds have been reached for their token.

Tyk Cloud Users

Monitors are disabled by default in Tyk Cloud. Portal events are enabled and can be defined by raising a support ticket.

How to Enable Monitors

See Monitors for details of configuring monitors in your tyk.conf.

Setting Custom Triggers on a Per Key or a Per-Organization Basis

Sometimes you will not want to have every user have a trigger event at the same levels. You can set manual trigger levels by adding a monitor section to the Session Object that defines a key’s access details. This can also be added to the session object of an organization ID:

"monitor": {
  "trigger_limits": [80.0, 60.0, 50.0]

The trigger limits should be in descending order and represent the percentage of the quota that must be reached in order for the trigger to be fired.

Webhook Data

The webhook payload will take the following format:

  "event": "TriggerExceeded",
  "message": "Quota trigger reached",
  "org": "53ac07777cbb8c2d53000002",
  "key": "",
  "trigger_limit": "80",

If the event is triggered by an organization, then the key field will be empty. If it is an auth token, then the key field will have raw representation of the token that caused the quota trigger to fire.

Portal Events

The Tyk Dashboard and the Portal now support email notifications powered by Mandrill, Sendgrid, Mailgun and Amazon SES.

How Email Notifications Work

If you have enabled email notifications, the Portal will attempt to send notifications regarding a user’s sign-up status or key request status to their username email address. These templates can be found in the portal/email_templates folder.

The templates are available as text based or HTML. See the standard included ones to see the various template fields that can be customized.

Extra Dashboard And Portal Events

The Dashboard and Portal also support a certain level of events that you can use to notify your system of various things that have happened in the Portal.

To configure them, add an event_options section to an Organization when you are creating them. See Creating an Organization via the Dashboard Admin API for more details.

Within this object, you can then register webhooks or/and an email address to notify when an event occurs:

event_options: {
  api_event: {
    webhook: "http://posttestserver.com/post.php?dir=tyk-events",
    email: "[email protected]"
  key_event: {
    webhook: "http://posttestserver.com/post.php?dir=tyk-key-events",
    email: "[email protected]"
  key_request_event: {
    webhook: "http://posttestserver.com/post.php?dir=tyk-key-events",
    email: "[email protected]"

The following events are supported:

  • api_event: When an API is created, updated or deleted.

  • key_event: When a key is created, updated or deleted.

  • key_request_event: When a Portal key request is created or updated.

Sample Webhook Payload for a Key Request Event:

    "event": "key_request_event.submitted",
    "data": {
        "id": "5e543dd0f56e1a4affdd7acd",
        "org_id": "5e2743567c1f8800018bdf35",
        "for_plan": "5e2744897c1f8800018bdf3b",
        "apply_policies": [
        "by_user": "5e430ef68131890001b83d2e",
        "approved": false,
        "date_created": "2020-02-24T16:19:12.175113-05:00",
        "portal_developer": {
            "id": "5e430ef68131890001b83d2e",
            "email": "[email protected]",
            "date_created": "2020-02-11T15:30:46.003-05:00",
            "inactive": false,
            "org_id": "5e2743567c1f8800018bdf35",
            "keys": {
                "6dc2dfc0": [
            "subscriptions": {
                "5e431f938131890001b83d30": "6dc2dfc0"
            "last_login_date": "2020-02-11T16:43:39.858-05:00"
        "catalogue_entry": {
            "name":"frontend APIs",