Best-in-business support
Sleep easy knowing your critical infrastructure has a highly technical safety net backing you up. We’ve been called ‘too fast’ by clients – seriously.
Every Tyk customer gets access to our highly skilled Customer Success Engineers
The Tyk onboarding package is customised to your deployment model, team size and business goals and includes:
We have been able to do what we do because Tyk has been brilliant in terms of support. We have always had the support we need. Any time we need support you’ve always been there
Highly technical
Customer Success Engineers
When you’ve got a complex problem you need an expert right there and then – not some time tomorrow. Our engineers are our first-line support so you don’t mess around form-filling with ‘service agents’.
All of our Customer Success Engineers are technical folks with a wide range of experience in API management, infrastructure technology and developer tools.
24/7/365
Support
We’re famous for our ‘too fast’ support. With 24/7 availability, we’re quick to respond to requests and always consider the bigger picture when answering your query – not just ticking it off a list.
Proven results
As of March 2025 we have an aggregate customer satisfaction rating in support of 99.46%
In the same period we achieved a 98% Customer Satisfaction score
Our first time response average for signature SLA clients is 38 minutes
Tell us what you like about Tyk
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