We have had a few cloud issues recently which caused some downtime for our clients, which got us thinking – how transparent can we be around our downtime?
There’s nothing more frustrating than using a SaaS product with regular outages and at Tyk we work hard to make sure we have the highest uptime possible for our users.
We’re delighted that our uptime from July 1st 2019 to July 7th 2020 is 99.96%
We do have the occasional outage, here is our outage list of dates and times in the same period as above (with two recent outages also included):
| Date | Downtime (mins) |
| 2020-07-17 | 10 |
| 2020-07-09 | 78 |
| 2020-01-22 | 5 |
| 2020-01-22 | 5 |
| 2020-01-22 | 5 |
| 2019-12-30 | 5 |
| 2019-10-08 | 5 |
| 2019-05-21 | 5 |
| 2019-05-21 | 5 |
| 2019-05-20 | 10 |
| 2019-05-17 | 5 |
| 2019-05-17 | 5 |
| 2019-05-16 | 5 |
| 2019-05-15 | 5 |
| 2019-05-14 | 5 |
| 2019-05-14 | 5 |
| 2019-05-13 | 5 |
| 2019-05-06 | 5 |
| 2019-05-03 | 5 |
| 2019-04-30 | 5 |
| 2019-04-29 | 5 |
| 2019-04-29 | 5 |
| 2019-04-29 | 5 |
| 2019-04-28 | 5 |
| 2019-04-28 | 5 |
| 2019-02-11 | 20 |
As you can see, the majority of our downtime incidents are only around 5 minutes long – we have a dedicated internal team who monitor our SaaS platform & we work quickly when we find an issue.
Every outage gets a full incident report which is available to clients if requested, these outages only impact users of our SaaS dashboard and in the majority of incidents, user’s APIs would have continued functioning without issue, however, they wouldn’t be updateable.
Hopefully this report shows our users we’re on top of, and transparent about our downtime (and usually quick to resolve any issues!) – we’ll be releasing this once a quarter.
