Support Information

When contacting support, you may be asked to supply extra information and supply log files, etc, so we can quickly handle your request. Questions may include:

• “Can you send us your log files”
• “Can you change the logging detail level”
• “What version of Tyk are you on”
• “What profiling information can I get”

This page will let you know how to get the above info to us.

Log Files

Where do I find my log files?

The Gateway will log its output to stderr and stdout. In a typical installation, these will be handled or redirected by the service manager running the process, and depending on the Linux distribution, will either be output to /var/log/ or /var/log/upstart.

Tyk will try to output structured logs, and so will include context data around request errors where possible.

How do I increase Logging Verbosity?

You can set the logging verbosity in two ways:

1. Via an Environment Variable to affect all Tyk components
2. Just for the Gateway via your tyk.conf config file

Setting via Environment Variable

The environment variable is TYK_LOGLEVEL.

By default, the setting is info. You also have the following options:

• debug
• warn
• error

You will be advised by support which setting to change the logging level to.

For the Gateway

You can set the logging level in your tyk.conf by adding the following:

  "log_level": "info",

By default, the setting is info. You also have the following options:

• debug
• warn
• error

You will be advised by support which setting to change the logging level to.

Tyk Version

For support requests it is beneficial to provide more information about your Gateway build. These pinpoint the exact Gateway build that is in use.

• Since Gateway version 5.0.8 or 5.2.3 you can inspect detailed build information by running tyk version. The information also includes the Go version it was built with, the operating system and architecture.

• If you’re running an an older version than the above, tyk --version prints out the release version for your Gateway binary.

The binary is installed in /opt/tyk-gateway/tyk by default. If your binary is not available in your PATH environment, invoke it from there.

Profile Information

You can provide various profile information for us in pprof format. See Gateway Profiling for more details.