There when you need us
Tearing your hair out wondering why your gateways aren’t auto-scaling on AWS? Can’t figure out the best way to run a single API across 3 continents and 2 cloud providers? Or just needing a second opinion on your approach to version control and governance? That’s what the Tyk Helpdesk is here for.
Talk to an engineer
Anyone who pays for Tyk can access the helpdesk to be connected to an engineer who not only feels your pain, but knows their stuff.
Not only will they set you back on your way, but they’ll do it within 24 hours too (on average).
After all, we’re the best in the business for a reason.
Using Tyk Open Source?
Good choice. Our open source and developer offerings are enterprise-grade, feature-full and free, forever. The open source Gateway is no different to the one used in all our paid products, but helpdesk support isn’t included.
For open source helpdesk issues, post on our active community forum. The same engineers who man our helpdesk and enable mega-corp SLAs patrol our forum too, that’s if another Tyk community user hasn’t helped you out first!
Many organisations use Tyk Open source at scale to manage exciting and innovative products. If that sounds like you, and you need helpdesk support on top, contact us for more options.
Haven’t yet signed up to Tyk Pro?
What are you waiting for? All paying users get access to our expert support team – the very same team that works on Tyk.
Think of it as your very own rebel alliance. And, at the very least, it’s someone to swap rants and memes with.