> ## Documentation Index
> Fetch the complete documentation index at: https://tyk.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Receive a CSRF error in the Developer Portal

<Warning>
  **Legacy: Tyk Classic Portal**

  You're viewing documentation for the **Tyk Classic Portal**, which is no longer actively maintained.

  If you're looking for the latest API documentation for the **new Tyk Developer Portal**, please refer to the
  [Postman collection](/product-stack/tyk-enterprise-developer-portal/api-documentation/tyk-edp-api) or visit the
  [Tyk Developer Portal](/portal/overview/intro) section.

  The Classic Portal is in maintenance mode and will be deprecated soon. For questions or support, contact us at
  [support@tyk.io](<mailto:support@tyk.io?subject=Tyk classic developer portal>).
</Warning>

### Description

When the user attempts to log into the Developer Portal a CSRF error (or some variant of this error such as `Forbidden - CSRF token invalid`) is displayed on the page.

### Cause

Most probably the portal has yet to be activated. Common reasons for this are:

1. The `CNAME` was not set in the dashboard. Without a `CNAME`, the system won't react to a new domain name.
2. There were no active APIs set up under the account which means that the account was not active for a portal either and essentially incapable of proxying traffic.

The use of an incorrect signup form can also cause this issue.

### Solution

Users must make sure that they add a `CNAME` and an active API to the Dashboard. If the form will require TLS, the user will need to set this up for their custom load balancer. To add this to a cloud instance, a copy of the TLS certificate and the private key file will need to be sent to Tyk Support.