Tyk API Gateway and API Management Login 24/7 Support Community

Internal TIB SSO User unable to log in

Description

After creating an SSO Identity profile in the Tyk Dashboard, a user is unable to log in to the Dashboard or the Developer Portal

Cause

One potential cause is that the DashboardCredential setting has not been populated with the user’s Tyk Dashboard API Access Credentials. You can check this from:

  1. From the Dashboard menu, select the Identity Management option
  2. Edit the profile you created
  3. Select the Raw Editor
  4. Check to see if the DashboardCredential setting is set

DashboardCredentials

Workaround Solution

If, as above, the DashboardCredential setting is empty ("DashboardCredential": ""), you can manually add the user’s Tyk Dashboard API Access Credentials by performing the following:

  1. From the System Management > Users menu, select Actions > Edit from the user whose credentials you want to use
  2. Copy the Tyk Dashboard API Access Credentials value

User API Access Credentials

  1. Paste this into the Raw editor for the DashboardCredential setting. For example - "DashboardCredential": "887dad0de40b4ff05b6b50739b311099"
  2. Click Update
  3. The user should now be able to log in to the Dashboard/Portal

Note

This issue is due to be fixed in an up coming release