Data Seen in Log Browser but No Reports

Last updated: 1 minute read.


You can see data in the log browser but the rest of the reports display nothing.


If your Pump is configured to use mongo_selective_pump (e.g. store data in a collection per organisation), ensure that the Dashboard configuration setting use_sharded_analytics is set to true.

The same applies in the reverse direction. If you are using mongo-pump-aggregate in your pump configuration, set use_sharded_analytics to false.

This is because you’ve enabled use_sharded_analytics as per above and you’re using the mongo-pump-aggregate, but you now also have to add a mongo-pump-selective in order to save individual requests to Mongo, which the Dashboard can read into the Log Browser.