UX Researcher – EMEA

Remote - EMEA / Product

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across multiple industries. If you’ve banked online, used an app to check the news, or even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Singapore Post to global organisations like the Financial Times, and Starbucks.

Our Mission

The internet started by connecting mainframes, by the end of the 20th century 600m desktop and laptop computers exchanged email and web-traffic. Today around 15 billion ‘things’ are connected to the internet, growing at a rate of a billion per year. Tyk are committed to enabling interconnectivity between systems and between devices. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone – for real. Why? Tyk was founded on the principle of doing things differently and offering flexibility and autonomy to our employees are two principles that, we believe, allow our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more:

What can you do with us?

We are currently looking for a UX researcher to be a true advocate for our customers as we continue to scale here at Tyk. You will be an integral part of our UX, design and development teams providing insight and analysis to make sure that our users continue to be at the forefront of our product purpose. This is a great opportunity for someone who is genuinely excited about UX and who loves sharing their research with a passionate and committed team.

Here’s what you’ll be getting up to:

  • You will be the true champion for our users throughout the organisation and be responsible for ensuring their needs are always front and centre
  • You will continually share data and insights about our users in digestible formats with the rest of the organisation
  • You will support and lead all user research activities throughout the various stages of project and product lifecycle
  • You will work closely with the rest of the UX, product and engineering teams to ensure that user needs are being represented effectively across all workstreams
  • You will gather research questions and hypotheses to be tested from ongoing and new workstreams
  • Use a variety of techniques to really bring our users to life for those that need to understand them

Here’s what we’re looking for:

  • Experience overseeing or actively performing research participant recruitment
  • Experience working with and driving a design thinking framework
  • Experience working on UX research projects from conception through to delivery
  • Experience communicating and presenting research and design concepts internally and externally
  • Confidence in communicating (both visualising and presenting) insights and recommendations to a wide range of stakeholders (including a technical audience)
  • Creative, innovative and problem-solving mindset
  • Ability to see things from both a macro and micro level (and know when to focus on each)
  • Broad knowledge of the end to end design capabilities (research, UX, visual)
  • Deep knowledge of user research techniques
  • Inspiring others with evidence-based storytelling
  • Ability to work remotely with a distributed team
  • Willingness to learn about new concepts and adopt new tools

Please include your portfolio or work samples in your application, to show off your previous work and approach.

Benefits:

Our early stage team members are shaping our business, there is an attractive package based on experience and performance that includes share options. Everyone has unlimited paid holiday. We have total flexibility in hours, so plan your day around your commitments to ensure you can give your best at work and at home. You will work with a talented, and passionate team of industry experts, who are developing a cutting-edge product that is driving change and innovation within startups and household names alike. We’re a distributed team. Work from our offices during induction if you want, once you are up to speed, you can work from home, a cafe, wherever you get your best work done, we’ll support you in making that happen. The best software and hardware available – we are prime movers in “The New Stack”, our setup reflects that. We are growing rapidly and are looking for team members keen to grab hold, accelerate that further and shape our future.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

Apply Now