Senior Technical Writer/Engineer

Remote - EMEA / Product

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London – UK, London – Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, Dominos, Starbucks, to RBS and Societe Generale. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more.

The role:

Do you love APIs and relish creating stellar documentation that empowers developers?
Do you thrive on building exceptional DX through comprehensive and efficient documentation?

We’re looking for a passionate and experienced Senior Technical Writer, detail-oriented and results-driven to join the DX team.  You’ll play a pivotal role in overseeing the day-to-day operations of our documentation, including the roadmap. 

Here’s what you’ll be responsible for:

  • Own and manage Tyk’s documentation quality and effectiveness and overall design
  • Create user-centric technical content (guides, best practices, feature documentation)
  • Test products to write new content and improve existing materials
  • Automate and improve the documentation publishing process to increase speed, reduce errors, reduce frictions, and minimize human intervention that slows us down.
  • Identify and address content gaps to ensure comprehensive coverage
  • Help create and maintain a quarterly documentation roadmap
  • Maintain docs guidelines and standards (style guide, ToV, etc.)
  • Lead continuous improvement projects
  • Collaborate with cross-functional teams (product, engineering, compliance, legal, marketing)

Here’s what we’re looking for:

  • Proven engineering background
  • Hands-on experience with Docker, Kubernetes, and APIs
  • Experience with documentation tools (Git, GitHub, Markdown, Hugo, Algolia, JavaScript)
  • Proficiency with HTTP clients (Postman, Curl, Httpie)
  • Extensive experience writing technical content for developers, SaaS, and B2B products
  • Strong skills in content design, stakeholder management, and developer advocacy
  • Excellent spoken and written English (native or fluent)

Desired Skills:

  • Familiarity with analytics tools and creating diagrams
  • Knowledge of OpenAPI documentation and related tooling

Key Competencies:

  • Technical enthusiasm and continuous learning mindset
  • Strong attention to detail and logical structuring abilities
  • User and developer experience focus
  • Ability to handle pressure and deliver high-impact results
  • Proactive and curious personality

Here’s why you should join us:

  • Everyone has unlimited paid holiday. 
  • We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
  • Employee share scheme
  • Generous maternity and paternity leave
  • Company retreats

We all share the same vision – we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? – to make what we do even better!

Our values tell the story of Tyk – here’s how:

  • It’s ok to screw up! 

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones – so try it, at least we can say we have!

  • The only stupid idea, is the untested one! 

It’s in our DNA – starting a business with founders 12 hours apart, giving our gateway away for free – sure, we did that, and we’d do it again!

  • Trust starts with you – make it count! 

Trust is a two-way street – instill it from day one!

  • Assume best intent! 

We have each other’s back – we’re all on the same team. Think before you speak or act. 

  • Make things, better! 

Always try to leave things better than when you found them – change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

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