Head of UX

Remote - EMEA / Product

Who are Tyk, and what do we do? 

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!)

If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, Dominos, Starbucks, to RBS and Societe Generale. We have a varied user base hailing from every continent – even Antarctica.

Our Mission

Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform.

Total flexibility, default remote, radical responsibility

We offer unlimited paid holidays and remote working from anywhere in the world, for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. 

If this sounds like an environment that you believe could work for you then read on to find out more.

The role:

Tyk aims to provide the best user experience to our range of API management customers. Our users range from software and API developers, to API product managers, platform engineers and technical architects.

The Head of UX is a leadership role involving building, leading, and growing a highly collaborative cross functional UX team, guiding them to focus on what matters. The Head of UX will be a thought leader in the UX team and will ensure the overall UX vision is shared with the rest of the UX team and the wider organisation.

Here’s what you’ll be getting up to:

  • Collaborating and liaising with stakeholders to enable the team to design enterprise and developer experiences across a range of product areas
  • Help the UX team work with the product team and customer facing teams to refine and prioritise the business problems and consolidate user needs
  • Advocate for our users by leveraging user research within the product creation process
  • Ensure that our UX strategy, principles and assets are always up to date, relevant and valuable
  • Coordinate the UX team to visualise our user’s experience throughout our product and platform, by helping to create user journey maps, workflow diagrams, information architecture, and anything else that helps you communicate what our users are doing and thinking at a high level across product areas
  • Organising and facilitating UX focused workshops and UX critiques to align the teams and ensure design thinking is applied to business problems

Here’s what we’re looking for:

  • Demonstrable experience of leading and motivating a team including providing feedback and leading on performance review processes
  • Experience working independently with stakeholders and designing enterprise and developer focussed applications, in both the front and back end (whilst you may not be actively designing in this role, you will be managing and coaching those that do)
  • Experience executing user-centered design methodologies by leading product design decisions from research through implementation
  • Experience working on products from conception all the way through to iterative delivery
  • Experience communicating effectively and confidently with both internal and external stakeholders
  • Experience running and being involved in prospect and customer calls
  • Experience working with and driving a design thinking framework within an organisation
  • Experience working effectively with agile development teams and ensuring UX is embedded into the process


  • Ability to plan and lead the execution of complex projects across multiple product areas
  • Ability to understand complex B2B technical products and concepts
  • Can mentor, develop, and provide direct supervision to the rest of the UX team
  • Is comfortable giving and receiving feedback regularly
  • Ability to use standard set of design software (we primarily use Figma & Miro)
  • Confidence in communicating design decisions to a wide range of stakeholders
  • Creative, innovative and problem-solving mindset
  • Ability to see things from both a macro and micro level (and know when to focus on each)
  • In depth knowledge of the end to end design capabilities (research, UX, visual)
  • Deep knowledge of interaction design, describing use cases, user flows and journeys
  • Ability to work remotely with a distributed team
  • Willingness to learn about new concepts and adopt new tools

Here’s why you should join us:

  • Everyone has unlimited paid holiday. 
  • We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all.
  • Employee share scheme
  • Generous maternity and paternity leave
  • Company retreats

We all share the same vision – we value authenticity, respect, responsibility, independence, honesty, diversity and inclusion and most importantly treating others how you wish to be treated. We look for like-minded people who bring their personalities to work everyday, strive to achieve their personal goals and who are willing to challenge the way we do things, why? – to make what we do even better!

Our values tell the story of Tyk – here’s how:

  • It’s ok to screw up! 

We’ve found that it’s often the ‘stupid’ or unexpected ideas that turn out to be the successful ones – so try it, at least we can say we have!

  • The only stupid idea, is the untested one! 

It’s in our DNA – starting a business with founders 12 hours apart, giving our gateway away for free – sure, we did that, and we’d do it again!

  • Trust starts with you – make it count! 

Trust is a two-way street – instill it from day one!

  • Assume best intent! 

We have each other’s back – we’re all on the same team. Think before you speak or act. 

  • Make things, better! 

Always try to leave things better than when you found them – change is constant, inevitable and embraced! Be that change we want to see.

What’s it like to work here?! check it out: https://tyk.io/worklife/

Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

You can see more about us here https://tyk.io

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