Who are Tyk?

Founded in 2015 with offices in London, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Singapore Post and Skills Future Singapore to global organisations like Trip Advisor, the Financial Times, and Starbucks. We have a varied user base hailing from every continent – even Antarctica.

The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services.

Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible.

Our Mission

The internet started by connecting mainframes, by the end of the 20th century 600m desktop and laptop computers exchanged email and web-traffic.

Today around 15 billion ‘things’ are connected to the internet, growing at a rate of a billion per year.

Tyk are committed to enabling interconnectivity between systems and between devices. We’ve started by building an API Management platform.

The Challenge

Tyk started off as a community project, and we’re committed to staying as one. As we grow rapidly, we’re looking for a Community Manager to be the voice of Tyk in all of our community interactions and ensure our community continues to get the attention and information it needs to thrive.

What can you do with us?

We need you to help us create a compelling community strategy that builds on the active, engaged Tyk Community we already have, and ensure feedback is easily passed from the community to other Tyk functions.

In all of this, you’ll be supported by our Marcoms and Support teams, working together to implement and refine our strategy. We are a remote-first team though, so it’s vital that you have a keen sense of initiative, are confident to execute plans and can communicate effectively.

Essential Skills:

  • Must have demonstrable experience in managing community forums, ideally in a B2B technical environment
  • Demonstrable experience in user support and turning users into advocates
  • Experience creating engaging user content and content planning
  • Experience advocating for a community within an organisation
  • Ability to use a variety of systems such as Discourse, Metabase BI and Freshdesk
  • Stakeholder management skills
  • Creative, innovative and problem-solving
  • Prioritises learning and continuous improvement
  • Highly analytical
  • Good public speaker and presenter
  • Ability to work remotely with our distributed team
  • Fluent in written and spoken business-level English
  • Experience with API’s/API Management and coding, in general, would be advantageous

Responsibilities:

  • Ownership of the Tyk Community Forum
  • Replying to the community, wherever they may be meeting (social mentions and social media comments; other forums)
  • Getting to know all about typical Tyk users – how they use Tyk, why they use Tyk, what they love about it, what they hate
  • Being the voice and advocate for the Tyk community within Tyk, working closely with the Marketing Executive – Community Content
  • Responsible for nurturing and growing the community forum, and the responsiveness of Tyk on all relevant channels
  • Creating general community and ‘how to’ website/video/infographic content based on trends and questions seen in support or on the forums
  • Establish content themes with marketing/support team based on user need – create engaging community content to be promoted on forum/support channels by the marketing team
  • Advocate for Tyk by demonstrating Tyk’s capabilities to a wider audience (e.g. online demos/webinars, presentations at meet-ups and/or conferences)
  • Create a suite of Community reports for decision making
  • Build ongoing relationships with Community users and clients
  • Creating and implementing a community advocacy programme

Benefits

There is an attractive package based on experience and performance that includes equity. Everyone has unlimited paid holiday.

You will work with a talented, and passionate team of industry experts, who are developing a cutting-edge product that is driving change and innovation within startups and household names alike.

We’re a distributed team. Work from one of our offices during induction, once you are up to speed, you can work from home, a cafe, your mums house, wherever you get your best work done, we’ll support you in making that happen.

We are growing rapidly and are looking for team members keen to grab hold, accelerate that further and shape our future. The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services.

Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible.

Apply here.